Switching managers / Owner guide
Changing holiday home managers: switching to Peachy, step by step
Your booked guests come first. Here’s how to move your home to a new manager without anyone’s stay changing.
How Peachy manages homes
By Tom Antonie, CEO and co-founderUpdated 6 min readThe Stillhouse, Rye
- Steps to switch
- 6
- Your first month, mapped out
- 30 days
- People who know your home
- 5
The short answer
To change holiday home managers, read your agreement’s notice terms, list every future booking and agree who hosts each guest until the handover date. Then move the listings, photos, keys, records and trades. Your booked guests come first: nobody’s stay should change because the manager did.
01 / Step 1 / Your agreement
Read your current agreement before you give notice
Start with the paperwork you already have. Look for three things: how much notice you need to give, who owns the listing accounts and the photos, and what the agreement says about bookings that fall after you leave.
Write down the date your notice would end. Everything else in the switch works back from that date. If anything is unclear, ask your current manager in writing, so the answer is on record before you plan the move. Keep it friendly: you may need their help with guests for a few weeks yet.
02 / Step 2 / Booked guests
Make a plan for every guest who has already booked
Guests booked your home, not a manager. Their stay should feel exactly the same, whoever answers the phone. We work through every booking with you, one at a time, until each guest has a name to call.
- 1
List them
Every booking after your notice date, with the site, dates and what was paid.
- 2
Agree who hosts
Stay by stay, either the old manager or us, in writing.
- 3
Tell guests only what they need
A new contact and new arrival details. Nothing else changes.
03 / Step 3 / Listings and reviews
Find out what happens to your listings and reviews
On Airbnb and other booking sites, a listing sits inside an account. If that account is the old manager’s, ask whether the listing can move to you or to us, or whether a new listing has to start.
The answer depends on the agreement and the site’s own rules, so get it early. Ask the same about your photos and videos. If they can’t come with you, we plan a new shoot, because good photos are the first thing a guest judges. A new listing also starts on our own website from day one.
04 / Step 4 / The house itself
Hand over the keys, the codes and the people who know the house
Before the first guest with us, your portfolio manager walks through the home with you. Amber or Breony notes what is there, what needs fixing and how the house works: alarms, lock codes, the pool, the bins, the quirks only you know.
Share the cleaners, gardeners and trades you trust. We can keep them on, or bring in our own. Either way, they work to the booking calendar from day one, and every job shows in your portal with its cost. Good trades who already know the house are worth keeping.
05 / Step 5 / Records and money
Close the books with your old manager
Ask your old manager for a final statement, and for any money guests have already paid for stays after the handover. Ask for your past statements and invoices too, so you keep the full history of the home for your own records.
With Peachy, everything after the handover lives in your owner portal: bookings, costs, statements and your questions to the team, in one place. When the team needs a decision from you, the question waits in your inbox with the detail attached, so nothing gets lost in email.
06 / Step 6 / Your first month
What your first 30 days with Peachy look like
In the first weeks we check the listing, refresh the photos if they need it and set prices night by night with PricingHub, the pricing tool our founders built. You get your portal login, and your portfolio manager is there for every question as the first stays come in.
Then we keep going: guest feedback, small fixes and a regular review of how the home is booking, what it is priced at and what could make the next stay better. You will see the changes as they happen.
Amber was incredibly friendly and always quick to respond. Most importantly, my kids already miss the place!
Where you are heading
Homes our team looks after today
Talk to the team
Thinking about a change? Start with a conversation.
Tell us about the home and your current setup. We’ll map out the switch with you, booking by booking, before you give notice.
Casa del Sol, Sorrento
Questions owners ask about switching
Will my booked guests be affected?
They shouldn’t be. We agree who hosts each booking after your notice date, and guests only hear about a new contact and new arrival details. Their dates and the price they paid stay the same. Our aim is that no guest can tell the manager changed, except that the welcome feels warmer and the answers come quickly.
Can my Airbnb reviews come with me?
It depends on whose account the listing is in and the site’s own rules. Ask your current manager early, in writing. If the listing can’t move, we start a new one, add the home to our own website straight away and build its reviews from the first stay with us, looking after those early guests closely.
How long does a switch take?
It usually follows your notice period. We plan the steps back from the date your notice ends, so the home is ready for its first guest with us on the right day. Most of the work, like the walkthrough, the listing and any new photos, happens while your old manager is still in place.
Do I need new photos?
Only if the old ones can’t come with you, or don’t show the home at its best. Photos are the first thing guests judge, so we will tell you honestly what we think, show you examples of our own shoots and give you the cost of a new shoot before you decide.
Who will look after my home?
A portfolio manager, Amber or Breony, who knows your home and works with the cleaners and trades. Ellie manages the team day to day, and Tom and Guss lead the business. You will know them all by name, they will know your home, and you can reach them through your owner portal or by phone.
What happens to money guests have already paid?
Ask your old manager how they hold payments for stays after the handover, and agree in writing how that money reaches you or the new manager. We go through it with you booking by booking, so every stay is paid for, the right amount reaches the right place, and nothing is counted twice.
What does it cost to switch?
Your proposal sets out the management fee and any setup costs, like new photos, before you decide. Our fees guide explains what to compare between quotes, including what the fee is worked out on, GST, and the running costs that sit outside the fee.
More guides for Peachy owners
All owner guides →Earnings and pricing · 7 min readHoliday home management fees explained, line by line
What a fee covers, what sits outside it, and how GST and the levy fit in.
By region · 6 min readAirbnb management on the Mornington Peninsula, town by town
What guests want in each Peninsula town, and who looks after your home.
Getting ready · 6 min readHoliday rental setup checklist: from empty rental to holiday home
What a home needs before its first holiday guests arrive.How we worked this out
These steps are how we plan a switch with owners. What can move from an old manager depends on your agreement and on each booking site’s rules, so we tell you what to ask rather than promise a transfer.
We wrote it because owners tell us the switch itself is what worries them most: the guests already booked, the reviews and the keys. Seeing the steps in order makes the decision easier.
Review figures were checked on 10 November 2026: 4.9 from 415 Google reviews, and 4.89 from 3,413 reviews on the Peachy Airbnb host profile, which covers all its listings. Portal screens are the real Peachy owner portal with an example home and sample figures.
Limits: This guide is general. What can move depends on your own agreement and each booking site’s rules.
Written by Tom and the Peachy team. Updated 11 November 2026.